RETURN, CANCELLATION, & TRANSFER POLICY
1. Scope of Policy
This Return, Cancellation, and Transfer Policy applies to all services and products provided by Neurolink, LLC, including clinical therapy, coaching, consulting, workshops, and digital resources.
2. All Sales Final
Due to the nature of our professional services and digital offerings, all sales are final. Neurolink, LLC does not issue refunds once a purchase has been completed or a session has been booked.
3. Cancellation Notice
Cancellations for individual coaching or consulting sessions must be made at least forty-eight (48) hours in advance of the scheduled time. Cancellations made with less than 48 hours' notice will result in the full service fee being charged.
4. Transfer of Enrollment
Enrollments in group programs or workshops are non-refundable but may be transferred to a future cohort one time, provided the request is made at least fourteen (14) days before the program start date.
5. Missed Sessions
Missed sessions without prior notice ("no-shows") are not eligible for rescheduling or credit. Unexpected emergencies will be considered on a case-by-case basis at the discretion of management.
6. Digital Products
All digital products, including recordings, PDF guides, and online courses, are immediate-access items and are not eligible for return or exchange under any circumstances.
7. Submission of Requests
All cancellation or transfer requests must be submitted in writing to info@neurolinkllc.org. The date of the email will be used to determine if the notice period has been met.
8. Modifications
Neurolink, LLC reserves the right to modify this policy at any time. Changes will be updated on our website and will apply to all purchases made after the date of modification.
Effective Date: 3/27/26